Contact
Send us a message or use the contact details below. We respond within one business day. The initial discussion focuses on operational objectives, risk posture, and compliance requirements.
Contact details
- Email: contact@smartwavehub.ro
- Phone: +40 760 466 098
Contact form
Frequently asked questions (enterprise)
- Do you provide on-site intervention?
- Yes. Intervention can be remote or on-site depending on scope and contractual agreement. On-site support is defined during onboarding.
- What does monthly reporting look like?
- Monthly reporting includes SLA/OLA tracking, MTTR, incident categorization, RCA for major incidents, and actionable recommendations. An executive summary can be provided for leadership upon request.
- How do you manage change management?
- We operate within defined change windows and formal approval procedures. Critical changes undergo peer review, followed by structured post-change validation.
- How do you support NIS2?
- Our processes and reporting are aligned with NIS2 requirements, including documentation, auditability, incident reporting, and security controls. We do not provide certification; we support readiness and evidence preparation.