Capabilities
Capabilities delivered through the SmartWave HUB execution model.
NOC L1/L2 – Operations
Within the HUB: Operations layer.
Operational stability and SLA discipline. 24x7 support, remote and on-site. ITIL/ITSM. NOC–SOC integration; periodic audit and assessment of critical configurations.
Governance & Reporting
- SLA/OLA monitoring and periodic reporting
- MTTR and incident classification
- Root Cause Analysis (RCA) for major incidents
- Monthly reporting and periodic reviews (QBR)
Change & Risk Management
- Change windows and formal approval procedures
- Peer review (second opinion) for critical changes
- Post-change validation and impact assessment
Business Continuity
Direct contribution to RTO/RPO objectives through continuous monitoring, redundancy/failover mechanisms and periodic testing of continuity plans. DR tests and restore drills at agreed intervals.
Operational capabilities
- Monitoring, L1 triage, L2 escalation, post-incident analysis
- Ticketing via email, phone and automated tickets from monitoring
- Backup & restore testing: job verification, retention, periodic restore
- Infrastructure security monitoring (firewall, router, switch, load balancer)
- Patch & Vulnerability Management within change windows
- Periodic assessments (audit/assessment) of critical configurations
- NOC–SOC integration and compliance support (NIS2, ISO 27001, GDPR)
What management receives
- Monthly executive summary
- Risk register highlights
- Recommendations roadmap
Business Impact
- Reduced downtime and RTO/RPO compliance
- Full visibility for management
- Reduced operational and security risk
OSINT – Security
Within the HUB: Cybersecurity layer.
Visibility into real exposure. Scan on company domain: compromised accounts, leaked passwords, exposed data. Clear remediation path. Complementary to technical audit.
What we analyse
- Corporate email domain
- Compromised accounts and leaked passwords
- Breach sources and exposed data
What we deliver
- OSINT report with identified exposures
- Prioritised remediation plan
- Recommendations for prevention
Business Impact
- Visibility over exploitable real-world risks
- Prevention of account compromise and fraud
- Foundation for security policies and awareness
Phishing Simulation – Security
Within the HUB: Cybersecurity layer.
Behavior tested before attackers do. Custom campaigns; measurement and management-oriented reporting. Real data, informed decisions.
What we analyse
- Click rate, data entry, incident reporting
- Trend over time (trend analysis)
What we deliver
- Custom phishing campaign
- Results report (click rate, report rate)
- Actionable recommendations
Business Impact
- Measured real exposure
- Increased organisational vigilance
- Data-driven security culture
Tech Events – Innovation
Within the HUB: Innovation / events layer.
Innovation, hiring, technology adoption. Workshops, meetups, hackathon-style events, end-to-end.
Capabilities
- Objective definition (innovation, learning, employer branding)
- Formats: meetup, workshop, training day, hackathon (online / hybrid / on-site)
- Challenges, rules, judging criteria and scoring
- Technical mentoring and facilitation
- Logistics and operational coordination
- Optional NDA/IP, privacy-by-design
- Post-event report and recommendations
Client types
- Engineering-led companies
- Organizations scaling hiring
- Product/IT teams pursuing accelerated adoption
What we deliver
- Full plan + agenda + runbook
- Challenge briefs + participant resources
- Judging toolkit + final report
Business Impact
- Faster generation of prototypes and applicable ideas
- Higher engagement and talent attraction
- Accelerated adoption through hands-on learning
Software Development & Custom Solutions – Engineering
Within the HUB: Engineering layer.
Custom, scalable solutions aligned with operations. Frontend, backend, architecture, DevOps. Clear deliverables for management.
Frontend, backend & integration
- Web applications and modern interfaces (frontend)
- Services, APIs and business logic (backend)
- Integration between systems and data sources
Architecture & DevOps alignment
- Scalable architecture and technical documentation
- Alignment with CI/CD pipelines and DevOps practices
- Code quality, testing and actionable deliverables
Business Impact
- Reduced time-to-market for products and features
- Long-term scalability and maintainability
- Cost control through defined deliverables and reporting
Security posture outcomes
- Reduced operational risk and exposure to incidents
- Visibility and traceability for compliance
- Operational maturity and faster incident response
Why SmartWave Hub?
- Integrated NOC + SOC expertise
- Specialised OSINT capability
- Management-oriented reporting
- Confidentiality and business-first approach
Operational Discipline. Cyber Resilience. Business Continuity.